At Gargi Home, we are committed to providing a seamless and satisfying shopping experience for all our customers. Our policies are designed to ensure transparency, reliability, and trust.
Order Confirmation: Customers receive an order confirmation email/SMS immediately after purchase.
Processing Time: Orders are processed within 1-2 business days (excluding weekends and public holidays).
Shipping Partners: We collaborate with reputed courier services (e.g., Delhivery, FedEx, DTDC) for timely deliveries.
Metro Cities: 3-5 business days
Tier 2/3 Cities: 5-7 business days
Remote Areas: 7-10 business days (subject to courier availability)
Tracking Information: Customers receive a tracking link via email/SMS once the order is dispatched.
Delivery Delays In case of unforeseen delays (e.g., weather, logistics issues), customers will be notified proactively.
Pre-Shipment Cancellation: Customers can cancel orders before dispatch via their account or by contacting support.
Refund Processing: - Refunds are initiated within 24-48 hours of cancellation/return approval.
Refund method: Original payment mode (UPI, credit/debit card, net banking).
- Processing time: 5-7 business days (varies by bank).
Failed Deliveries: : If a delivery fails due to incorrect address or customer unavailability, a refund/re-shipment is processed after verification.
- Products must beunused, unopened, and in original packaging.
- Return requests must be made within7 days of delivery.
-Defective/Damaged Products:
- Customers must notify us within48 hours of delivery with images/videos as proof.
- Free replacement or full refund provided.
- Customers raise a return request via the website or customer support.
- A return label is provided (if applicable).
- Once received and inspected, refund/replacement is processed.
-Email: support@gargihome.com (Response within24 hours)
Phone: +91 8307604636 (Mon-Sat, 10 AM - 6 PM IST)
-Live Chat: Available on the website during business hours.
-FAQ Section: Detailed self-help guides on orders, returns, and troubleshooting.